Fat Tire’s first prize: an obsolete bike. The rationality of costly signaling.

Fat Tire Beer is holding a contest, and first prize is an old-fashioned bicycle. It is a cumbersome and heavy one-speed bike that lacks most of the useful features found on modern bicycles. What does it have going for it? Nothing much worth my while. I buy my bicycles for performance, features and functionality, not looks. Others would say that the Fat Tire bicycle has an unique style worth coveting. I know a woman who recently paid a large amount of money for a "retro" bicycle much like the one in the photo. She bragged about her bicycle only in terms of what it looked like, and seemed to get irritated when I asked her whether she would miss some of the useful features found in most modern bicycles, features such as multiple gears, high-tech gear-shifting, feather-light frame, and front or rear suspension. It appears that Fat Tire Beer is looking for customers like the woman I just described, people who are obsessed with the looks of a bicycle rather than its functionality. I recently posted on Geoffrey Miller's terrific new book, Spent. At page 97, Miller discusses the "signaling value" of many modern products. Miller points out that modern corporations work hard to avoid competition based upon objective features that can be compared. Fat Tire Beer, for example, did not choose to offer a modern bicycle that could easily be compared to the many other bicycles currently being sold. Instead, the company chose to offer an old-fashioned bike that would signal a certain trait for the owner and his/her friends/acquaintances. Modern corporations

Use advertising to create signaling systems--psychological links between brands and the aspirational traits that consumers would like to display. Although these signaling links must be commonly understood by the consumer's socially relevant peer group, they need not involve the actual product at all. The typical Vogue magazine ad shows just two things: a brand name and an attractive person . . . there is a hidden rationality at work--the rationality of costly signaling. What matters in most advertising is the learned association between the consumer's aspirational traits and the company's trademarked brand name--the fountainhead of all profitability.
Therefore, don't waste your time trying to figure out what obsolete styles of bicycles have to do with beer. The bicycle featured on the label of Fat Tire Beer has nothing to do with the taste or quality of the liquid in the bottle. Rather, buying Fat Tire Beer is an opportunity for a consumer to display to others that the consumer can afford a premium beer. The bicycle on the label gives consumers a further opportunity to suggest that tradition is more important than functionality. Those who buy Fat Tire Beer let the beer do their talking for them: "I'm a person who values tradition over functionality." That's my guess. I wouldn't accept that cumbersome and sparsely-featured contest bicycle even if someone offered it to me for free, because I know less-costly, less wasteful and more effective ways of convincing others that I often value tradition. It involves hard work and no gimmicks. It requires that you willingly put your life under a microscope, that you repeatedly show rather than tell, and that you show your values in ways other than through conspicuous consumption.

Continue ReadingFat Tire’s first prize: an obsolete bike. The rationality of costly signaling.

Ripped off? Go get an attorney! But wait . . . you won’t find one.

Think of all the times that merchants have ripped people off. Sometimes it’s a line-item that jacked up your bill. You called and complained, but you eventually gave up and ate the $3.50 after making four phone calls without satisfaction. Sometimes, you bought an appliance and after getting home discovered that it wasn’t as it was promised, but the merchant refused to take it back. Or it might be a $1,000 piece of electronics. Only after the warranty expired, it became clear that it didn’t function as promised. Maybe it’s a used car that you bought for $2,500 and right after driving it off the lot you discovered that it literally wouldn’t go, certainly not at highway speeds, and that the dealer knew of the problem but refused to refund your money. Consider the many complicated financial transactions you’ve signed, credit cards, car loans, or payday loans. What do you do if you notice you’ve been ripped off, but the amount of damages you’ve suffered is relatively small, less than $3,000? You go get an attorney, right? Wrong. You won’t find an attorney to handle cases in this range unless an attorney decides to help you as a favor or “pro bono.” Why not? Because it is a time-consuming task to open a case, file it, prepare for trial and represent a consumer in a trial. It can take dozens of hours to get a decision in the trial court, and then the defendant, who is often represented by a high-priced attorney, can appeal the case, delaying the result for another year. The net result is that consumers who have been ripped off for less than $3,000 (and, actually, much greater amounts too) will have only one real option to litigate their claim: at the small claims court where they will represent themselves.

Continue ReadingRipped off? Go get an attorney! But wait . . . you won’t find one.

Who I Am Is No One Else’s Business

As this just happened, I thought I'd come right home and write about it. I just had one of those customer service incidents that sends me over the moon. I walked into a store to find something. I was in a frame of mind to buy. I found the something and asked the sales person "How much is that?" Back at her desk, she sat down, I sat down, and I expected her to punch up the price on her computer and tell me. Instead: "What's you name?" "Private individual," I replied, a bit nonplussed. "I need a name for the quote," she said. "You have to have it?" "Yes." "Have a nice day." And I walked out. Now, this was perhaps petty of me. What, after all, is the big deal? She needed to punch a name into her computer to open the dialogue box to ask for the price. Here's the big deal: IT'S NONE OF YOUR DAMN BUSINESS WHO I AM UNTIL I DECIDE TO BUY FROM YOU! This is a persistent and infuriating condition in our present society that causes me no end of irritation because so few people think it is a problem that I end up looking like a weirdo because I choose not to hand out private information for free. It has crept up on us. Decades ago, when chain stores began compiling mailing lists by which they could send updates and sale notices to their client base. Then they discovered they could sell those lists to other concerns for marketing. Now we have a plague of telemarketers, junk mail, spam, and cold calls and a new social category with which to look askance at people who would prefer not to play. Like me. In itself, it is an innocent enough thing. But it is offensive, and what offends me the most is my fellow citizens failing to see how it is offensive and how it on a deep level adds to our current crisis. Look: if telemarketing didn't work, no one would do it. A certain percentage of those unwanted calls actually hook somebody into buying something. Direct mail campaigns have an expected positive return rate of two percent. That is considered normal response and constitutes grounds to continue the practice. Economies of scale work that way. So if only two to five percent of the public respond favorably to the intrusions of these uninvited pests, they have reason to persist. I think it might be fair to say that people with money and education don't respond as readily as poorer, less educated folks who are always on the lookout for bargains---and often find bargains they don't understand and probably end up costing them too much, like sub prime mortgages. We are too free with our personal information. Maybe you or you or you find nothing wrong with always giving out your phone number or your zip code or even your name and address when asked, in Pavlovian response to the ringing bell behind the counter, but what has happened is that we have made available a vast pool of data that makes it easy to be imposed upon and that has aided and abetted a consumer culture that has gotten out of hand. And made those of us who choose not to participate in this look like some form of misanthropic libertarian goofballs. How hard is this? If I choose to buy from someone, then I have agreed to have a relationship, however tenuous, with them. Unless I pay cash, they are entitled to know with whom they are dealing. But if I'm not buying, they have no right to know who I am. And I can't know if I'm going to buy if I don't know how much the object in question is. Trying to establish the buying relationship in advance of MY decision to buy is...rude. I have walked out of many stores when confronted with a request for personal information. I've had a few shouting matches with managers over it. In some instances, the unfortunate salesperson is as much a victim, because some software programs these days have as a necessary prerequisite for accessing the system the entry of all this data. The corporation won't even let the employee make the call whether it's worth irritating someone over collecting all this information. Concerns and worries over Big Brother have a certain validity, but it is largely unremarked that the foundation of such a system will not be imposed on us---rather we will hand the powers that be what they ask for because we can't muster up enough sense of ourselves to say, consistently, "None of your damn business!" There. I feel better. I needed to get that out. This rant has been brought to you by Consumer Culture LTD.

Continue ReadingWho I Am Is No One Else’s Business

We’re making our own gifts and cards, and we’re better off for it.

We're making our own gifts and cards, and we're better off for it. More was not better. Consider this article by the NYT, titled "Days of Wine and Roses are over this Valentine's." Here's an excerpt:

Long-stemmed roses are being replaced by homemade cards. Theater tickets are being replaced by Netflix. Personal jewelry is being replaced by personal poems.

And even some preparing to propose on Saturday are seeking a bargain approach: on Yahoo, searches for “cheap engagement rings” are “off the charts” compared with a year ago, according to Vera Chan, a trend analyst for the company. Other searches that are up over last year include “cheap lingerie,” “free Valentine’s Day cards” and “homemade Valentine’s Day gifts.”

Consider, also, this wonderful anecdote:

Creative, personal and experiential have become the key words. Chadd Bennett, 30, of Seattle, and his wife are forgoing their traditional getaways and jewelry this year, and will instead camp out in their living room and build a fort, harking back to their childhood.

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What it’s like to not shop for a year.

Judith Levine and her significant other decided to not shop for a year.   She wrote about her trials and tribulations in her book, Not buying It: My Year Without Shopping. She also wrote about it in Washington Post in an article titled, "Don't Buy It." Here's an excerpt: People can…

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