Maddening Blather on Hold with AT&T

We lost our Roku internet connection this evening. Also the laptop connection, and the main computer. Basically, my internet was down. So I went through all the usual things to find the problem. Computer was talking to the router that was in turn talking to the modem. So far so good. I managed to tell the router to tell the modem to change my IP address. Everything was working. But I could not reach any web sites, email, or ftp servers. I finally figured out that the DNS must be down. Domain Name Service is the internet utility that converts name addresses (like DangerousIntersection.org) to numerical route addresses (like 206.225.8.91) so your packets (requests, pages, images, etc) can find their way through the web. So I called AT&T and answered a series of questions, like "Can you get online?" (No) and "Did you try rebooting and turning the modem off and back on?" (Yes). Finally, I landed in the service hold queue. What to my wondering ear did appear in the cannot-get-online and did-reboot queue? An annoying loop of messages telling me all the wonderful support I can get online! This, plus the repeated suggestion that I try rebooting.

ga-ah!GAA-AH!ga-ah!

I sat on hold for 35 minutes before I decided to vent on this forum. Well, at least to write about it. I have to wait till either they fix the problem, or I get through and can ask for a numerical address for the address server to bypass the broken automatic one. After 73 minutes (1:13) of this, I reached an actual person. I started with asking if she knew how long the DNS would be down, largely to jump past all the AnyKey suggestions. No, but similar problems typically are resolved in 4 hours. Then I asked if she had a bypass DNS address that I could use until theirs was working. No she didn’t have this information. I suggested that she pass upstream my frustration with the “just go online” message piped in to people who were calling because they cannot get online. She had no mechanism for this. Oh, well. I stayed polite. Tech support folks are in a miserable position when they have no way to fix anything, and the problem is real.

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Who cares what the experts have to say?

What do you do when you cannot any longer find a scientist to support your government's self-destructive policies? You declare that you don't want any further scientific input. That's what the UK has done regarding the idiotic "war on drugs." No scientists are stepping up to lend support that the "war on drugs" is a good idea. Therefore, who needs scientists?

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Beware Little Brother

Paranoia waxes and wanes in this country, but let's set aside the propensity for some media personalities of late to fan the "they're out to get you" flames. Even with the ubiquitous presence of Youtube videos from cell phone cameras and more heightening the sensitivity of everyone not a celebrity to the truth that someone is always watching, I'll submit that few are aware of this surreptitious encroachment on our privacy... Eva Galperin, at the Electronic Frontier Foundation writes in a commentary entitled "What is Traitorware?":

Your digital camera may embed metadata into photographs with the camera's serial number or your location. Your printer may be incorporating a secret code on every page it prints which could be used to identify the printer and potentially the person who used it. If Apple puts a particularly creepy patent it has recently applied for into use, you can look forward to a day when your iPhone may record your voice, take a picture of your location, record your heartbeat, and send that information back to the mothership.
I am a dinosaur when it comes to coding. I used to be able to reverse engineer programs to figure out how they worked - for fun or to learn a neat method, not for malicious purposes; it's like taking apart a laser pointer or a DVD player...just a curiosity. But today's software and hardware have too many hooks into other libraries, chips and Skynets. I have an iPhone to which I accede an agreement to 47+ pages of terms in order to use the only resource for loading applications (that would be the ever frustratingly inept coding known as iTunes) unless I want to jailbreak it. Uh, not today. And for that, plus my microwave, camera, and who knows what else, I yield my privacy.

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What 2010 Meant

The Lame Duck Congress has ended the year with a Marathon of Epic Legislation.  I can't help being impressed.  Obama said he wanted Congress to do with Don't Ask Don't Tell, to repeal it legislatively, and not have it end up as a court-mandated order.  I can understand this, especially given the rightward shift of the judiciary.  But the way in which he went about it seemed doomed and certainly angered a lot of people who thought he was breaking a campaign promise.  (The puzzling lunacy of his own justice department challenging a court-led effort must have looked like one more instance of Obama backing off from what he'd said he was going to do.)  I am a bit astonished that he got his way. A great deal of the apparent confusion over Obama's actions could stem from his seeming insistence that Congress do the heavy lifting for much of his agenda.  And while there's a lot to be said for going this route, what's troubling is his failure to effectively use the bully pulpit in his own causes.  And the fact that he has fallen short on much.   It would be, perhaps, reassuring to think that his strategy is something well-considered, that things the public knows little about will come to fruition by, say, his second term. (Will he have a second term?  Unless Republicans can front someone with more brains and less novelty than a Sarah Palin and more weight than a Mitt Romney, probably.  I have seen no one among the GOP ranks who looks even remotely electable.  The thing that might snuff Obama's chances would be a challenge from the Democrats themselves, but that would require a show of conviction the party has been unwilling overall to muster.) The Crash of 2008 caused a panic of identity.  Unemployment had been creeping upward prior to that due to a number of factors, not least of which is the chronic outsourcing that has become, hand-in-glove, as derided a practice as CEO compensation packages and "golden parachutes," and just as protected in practice by a persistent nostalgia that refuses to consider practical solutions that might result in actual interventions in the way we do business.  No one wants the jobs to go overseas but no one wants to impose protectionist policies on companies that outsource.  Just as no one likes the fact that top management is absurdly paid for jobs apparently done better 40 years ago by people drawing a tenth the amount, but no one wants to impose corrective policies that might curtail what amounts to corporate pillage.  It is the nostalgia for an America everyone believes once existed that functioned by the good will of its custodians and did not require laws to force people to do the morally right thing.  After a couple decades of hearing the refrain "You can't legislate morality" it has finally sunk in but for the wrong segment of social practice. [More . . . ]

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