My phone company has utterly and repeatedly lied to me about my bill. It's infuriating. I call them up and ask them to justify my bill. They "apologize" and insist that it will cost exactly $X every month in the future. Then the bills show up and they are $X plus an extra $15. What do you do, go to small claims court over $15? I'm saving up my bills and I actually might do that someday. In the meantime, I do wonder how many other people are having the same experience, and I assume that there are plenty of you out there. Unfortunately, these do not make good class actions because they usually involve oral misrepresentations over the phone. In order to prove that a large group of people were lied to, you'd need to call every customer into court to testify. Courts usually reject these as class actions. Therefore, anyone with this situation is likely in the same boat I'm in. Small damages also combine with clever arbitration clauses to amount to telephone company immunity. I'm telling you this little story as a prelude to showing you this image. I do understand this person's frustration. Bravo!