The Evolution of Phone Etiquette

When I was growing up in the 60's-00's, we all used to run to pick it up the ringing phone to say "hello." Those days are now gone. My quest in modern times is to only get calls (and emails) from those from certain people and not from anyone else. It's a tricky task. I do know a list of friends and family I want to hear from and I use my DND exceptions list to allow only those people to get through. But there are also those other people I want to hear from, but I don't know who they are. They include potential new clients for my law practice, old friends and all the people in the "miscellaneous" category. My phone greeting invites all of these people to leave messages that I screen periodically and this approach works fairly well. The reason for this approach, as many of you are doubtless experiencing, is that leaving my phone wide open would result in dozens of robocalls and unwanted solicitations every day.

I was provoked to think these thoughts as I read an article on the evolution of phone usage, "Why No One Answers Their Phone Anymore: Telephone culture is disappearing." Here's an excerpt:

No one picks up the phone anymore. Even many businesses do everything they can to avoid picking up the phone. Of the 50 or so calls I received in the last month, I might have picked up four or five times. The reflex of answering—built so deeply into people who grew up in 20th-century telephonic culture—is gone.

Telephone exchanges of that era were what the scholar Robert Hopper described as “not quite ritual, but routine to the extent that its appearance approaches ritual.” When the phone rang, everyone knew to answer and speak in “the liturgy of the national attitude.” Now, people have forgotten how to pick up, the words, when to sing. There are many reasons for the slow erosion of this commons. The most important aspect is structural: There are simply more communication options.

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Pics or it didn’t happen!

Image by Rohan Kar, courtesy of Wikimedia Commons I was mulling around the Lincoln Park Zoo today with a friend when a man stepped on me. He was filming a Siberian tiger with a high-end digital video camera, which he held on an expensive mounting. He was fidgeting with all of the camera's features, backing up to get the perfect shot, and he stepped all over my feet. The foot-stomping didn't bother me so much as the man's intent focus on something other than his present surroundings. A beautiful creature stood before him, but his attention was directed at the camera and the filming of the tiger more than it was the tiger itself. Not much later, something similar occurred in the Tropical Birds House. As I was watching the bleeding-heart pigeons, a man, family in tow, came around the corner with a massive video camera. He also had it placed on an expensive mount. Obliviously, he nudged forward until his lens nearly leaned on the display's glass. He fiddled and fidgeted. He zoomed on the critters for a moment, and left. "Do you think he'll ever watch that footage?" my friend asked. "No," I guessed. Without much thought I noted, "It isn't about the footage. He probably just bought that camera, and is filming because he wants to play with it." "So the actual footage is useless," he observed in return. I intuited that the man's camera was a new purchase because I've done the exact same thing with a fresh 'toy'.

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Who is better equipped to answer that phone at 3 am?

Larry David is convinced that it's not Hillary Clinton: Here's an idea for an Obama ad: a montage of Clinton's Sybillish personalities that have surfaced during the campaign with a solemn voiceover at the end saying, "Does anyone want this nut answering the phone?" How is it that she became…

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The Apple iPhone: yet another conflation of needs and wants

It's deemed "news" rather than advertising: It's right up there with Paris Hilton. Hundreds of people who lined up to be among the first to get their hands on Apple Inc.’s coveted iPhone are now the braggarts and guinea pigs for the latest must-have, cutting-edge piece of techno-wizardry.  Gotta have…

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