Guitarist Dave Carroll was distressed when United Airlines damaged his Taylor guitar, and wouldn't pay for the damage. Anyone who plays music seriously knows that this is an extremely serious matter. Musicians spend years getting comfortable with their instruments and they plan on using a good instruments for a lifetime. A good instrument becomes an extension of you. This story really hit a nerve, because I had a similar experience on American Airlines about 7 years ago. I was transporting a classical style Taylor guitar from Missouri to Maine to perform for a friend's wedding (BTW, Taylor makes great guitars, as Dave and I both know). Out of the airplane window I saw some moron slamming my guitar case onto the top of a luggage cart on the tarmac. It was totally needless and vicious. I was outraged. When I got the guitar back in Maine, the case was banged up, a latch had been ripped from the hard shell case and the internal microphone battery had been jolted out of the internal battery-holder. Why did I entrust my guitar to the airline? Because they had told me that checking it was the ONLY way to transport my guitar. On the way back to Missouri, I got my way and gate checked it. This episode left me with a bad feeling. Now I feel better, though, because Dave Carroll went to a lot of trouble to tell his story in detail. The song goes on for awhile (probably an indication of the intensity of his frustration), but you'll get the idea within a minute or two. Cute video to go with the music. Way to go, Dave!