I can’t get a song out of my head this morning. It’s the hold music inflicted on customers by CIGNA Health Insurance Company. They drilled it deep over the last two days. They cheerfully announce “Your call is important to us.” Then, after 20 minutes, or 42 minutes, or 33 minutes, they hang up on you. They also asked whether I’d like a call back. I twice indicated “yes.” They they hung up on me the first time, never called back the second time. I finally got a CIGNA guy on the phone and he clarified the incoherent CIGNA letters I just received. He then indicated no, they don’t have email, so they cannot confirm in writing. And the hold music is now the gift that keeps on giving . . .