Maddening Blather on Hold with AT&T
We lost our Roku internet connection this evening. Also the laptop connection, and the main computer. Basically, my internet was down. So I went through all the usual things to find the problem. Computer was talking to the router that was in turn talking to the modem. So far so good. I managed to tell the router to tell the modem to change my IP address. Everything was working. But I could not reach any web sites, email, or ftp servers. I finally figured out that the DNS must be down. Domain Name Service is the internet utility that converts name addresses (like DangerousIntersection.org) to numerical route addresses (like 206.225.8.91) so your packets (requests, pages, images, etc) can find their way through the web. So I called AT&T and answered a series of questions, like "Can you get online?" (No) and "Did you try rebooting and turning the modem off and back on?" (Yes). Finally, I landed in the service hold queue. What to my wondering ear did appear in the cannot-get-online and did-reboot queue? An annoying loop of messages telling me all the wonderful support I can get online! This, plus the repeated suggestion that I try rebooting.
GAA-AH!
