Consumers do not understand arbitration

November 7, 2014 | By | 3 Replies More

How well do consumers understand arbitration? Not well at all. Almost everyone flunks a test containing basic questions.

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Category: Arbitration, Consumer Protection

About the Author ()

Erich Vieth is an attorney focusing on consumer law litigation and appellate practice. He is also a working musician and a writer, having founded Dangerous Intersection in 2006. Erich lives in the Shaw Neighborhood of St. Louis, Missouri, where he lives half-time with his two extraordinary daughters.

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  1. Malcolm says:

    Does the US not have an unfair contract terms law or equivalent to protect consumer interests?

    • Erich Vieth says:

      Malcolm: It’s a long story ending up with many anti-consumer decisions by the U.S. Supreme Court. They have drastically curtailed the use of unconscionability as a defense in cases of mandatory binding pre-dispute arbitration.

  2. Malcolm says:

    Thanks for responding – makes me glad I live in the UK at times, from what I read on your blog and elsewhere it seems that the “little people” are having more and nore rights taken away from thm.

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